You have the right to cancel your order within 7 working days without reason. The seven days starts from the day after you receive your goods. You will have to pay the cost of returning the goods and must ensure that you have proof that you have sent the items back to us.

We will return your money within 3 working days of the goods being returned. If you're not 100% totally satisfied with our service and or products, you can return the merchandise within 30 days of receipt and we'll be happy to provide you with a refund. We offer this extensive guarantee because your satisfaction is important to us.

Please send your complaints & returns to:

Charlie Crow
B4 St Modwen Trade Park Fenton
Off Dewsbury Road
Fenton
Stoke on Trent
ST4 2TE

Telephone 01782 417133 or fax 01782 747268 or email info@charliecrow.com
International Callers use: +44 1782 417133

You must ensure that you get proof of posting, we can only refund postage on items that are faulty, this does not affect your statutory rights as a consumer.